ABSTRACT The government and the general public, is highly concerned on the question of collection of taxes as it forms the base for the government muscles to spend. On that consideration, the government has been using several strategies to ensure that people pay their tax dues and that, tax collectors remit the same to the authority. One of such strategies is the usage of EFDs (electronic fiscal devices) by traders as directed by the government. This study was put in place in order to invest...
ABSTRACT This study was conducted with three objectives to accomplish, namely; to identify the perceptions of customers towards electronic banking, to understand the actual practices of customers on electronic banking transactions, and to examine challenges facing customers on the usage of electronic banking. The study was based on customers of only one case (Vodacom) and especially one e-banking system, M-Pesa. Data was collected mainly using a semi-structured questionnaire and was further ...
The purpose of this study was to explore the viability of pre-establishment design structures of venture capital funds in Kenya. It was guided by the following objectives: to identify the most effective fund design of a Venture Capital Fund (VCF) in Kenya; to identify the key variables that need to be considered at pre-establishment of a VCF, to identify the risks and opportunities considered by the venture capital funds in relation to their establishment in Kenya and to propose viable p...
Small and medium Enterprises are a key economic growth driver in Kenya. Although many start-ups rely on founder’s savings, friends and family to raise funds, these sources are normally not sufficient to scale the business to a profitable level. The entrepreneurs are therefore forced to look for alternative sources of funding. Banks have always been a popular source of capital for business but due to the high risk levels and uncertainty associated with SMEs, the banks always put conditi...
The quality of health services in many countries, especially developing and Third World countries has become a pressing issue, leading to patients always looking for a hospital with better quality of health care services. The objectives of the study were to assess patients’ service quality expectations of healthcare and their perceptions towards the quality of healthcare that they received were investigated. The objectives were addressed through undertaking a case study at Ladnan hospi...
The number of technology hubs coming up in Africa has been on the rise in the recent past, as depicted by several studies herein. However, despite the upsurge in the number of hubs, there is limited expansion and advancements in most of them, hence prompting the need to examine factors affecting their growth. Past studies have established that sustainable relationships influence growth in organizations. The studies have also singled out collaboration, competition, and differentiation asp...
The East African region has a significant burden of communicable and non communicable diseases, yet patients have low access to essential medicines and medical supplies. Some of the barriers to accessing medicines are high prices and stock-outs. Pooled procurement of health products is an innovative approach to obtaining large volumes of products at competitive prices, thus promoting affordability and availability. A number of factors influence the success of pooled procurement mechanis...
Staff turnover has been regarded as an overall measure or indication of organizational functionality. When employees are dissatisfied with their job, they tend to withdraw in order to try to minimize their exposure to the job. Staff turnover is further exacerbated by the fact that losing high performing individuals affect the productivity of the organization, as the organization loses the investment that was made in their development. As the percentage of the workforce in the professiona...
Second hand vehicle business is a major sector in Nairobi, Kenya which contributes 8% of total GDP. The sector is dominated by small and medium enterprises. In the recent past, the sector has recorded significant growth and this is particularly due to wide adoption of Ecommerce technologies. Despite the growth, the sector is experiencing several challenges that threaten to reverse the gains made. Through Ecommerce, individuals running small and medium enterprises have direct connections ...
Change is bound to happen in any organization. Yet, nothing causes such anxiety and uncertainty in the workplace as hearing that "change is coming". The main objective of this study was to determine the effect of organizational change during receivership on employee engagement at Imperial Bank Ltd in Receivership (IBLIR). Specifically, the study sought to: determine the effect of structural changes on employee engagement at IBLIR; assess the effect of leadership changes on employee engag...
Law firms, just like other forms of for-profit legal entities, operate with the aim of maximizing profits. Law firms have used various strategies to achieve this goal, in particular and the focus of this study, entering into strategic alliances with foreign law firms with the intention of entering into new markets, increasing market power, acquisition of skills and for strategic renewal. As a result of adopting these strategic alliances, certain law firms have improved their competitivene...
Design thinking Innovation is very important for technological hubs to be sustainable in this 21st century. Some of the challenges associated with the traditional innovation approaches include; product centered issues because users’ needs are poorly understood and a lot of assumptions are made to develop a product. As a result, products were not well tested and verified against the expected users’ needs. Industries are adopting design thinking innovation since it has the user at the ...
There has been an increase in the level of competitiveness within the Kenyan financial sector and from external players such as Financial Technology and Telecommunication firms. This has led to increasing technological innovation in the banking industry, which has resulted in the development of digital product provision. Currently, HFC Bank runs the HFC Whizz app, which is a digital lending platform. With more clients on the platform, the bank has been leveraging on credit information sh...
The main objective of this research was to investigate the determinants of financial performance of commercial banking Fintechs in Kenya. Three specific objectives of the study were: to assess the effect of capital adequacy on the financial performance of commercial Banking Fintechs in Kenya; to assess the effect of size of customer base on the financial performance of commercial Banking Fintechs in Kenya; to assess theeffect of size of loans advanced to customers on the financial perform...
A key challenge towards achieving the Sustainable Development Goals (SDGs) in healthcare in Kenya is the low number of a properly trained and motivated health workforce. The ratio of health worker to population served remains disappointingly low, while at the same time there remains a huge challenge of retaining the limited number of health workers at the hospitals. This is a challenge that afflicts both the public and private hospitals in Kenya as many health workers leave their organiz...