ABSTRACT The potential to increase service performance and delivery through performance contracting have seen accelerated effort in research in this relatively new concept of management in Kenya. Most studies have focused on performance management, performance measurement, commitment, and target meeting. The identified problem in this study was the changing roles of employees, yet the targets to measure their performance were static, measure and evaluation procedures were not standardized fro...
TABLE OF CONTENT TABLE OF CONTENT ............................................................................................................................... iii CHAPTER ONE .......................................................................................................................................... 1 INTRODUCTION ........................................................................................................................................ 1 1.1 Introduction ............
TABLE OF CONTENTS CHAPTER ONE: INTRODUCTION .............................................................................................................. 1 1.1 INTRODUCTION ........................................................................................................................................ 1 1.2 BACKGROUND TO THE STUDY .............................................................................................................. 3 1.3 STATEMENT OF THE PROBLEM: ................
ABSTRACT SACCOS are the main drivers of economic and social development in rural areas of developing countries. In Kenya 81% of the population rely on the SACCOs to access financial services. However the use of SACCOs by Kenyans as a financial service provider has been declining. The SACCOs are faced with challenges of survival due to decline of members. The decline is attributed to the competition from other financial institutions which have embraced financial innovations. The study therefor...
ABSTRACT End user involvement in specifications development refers to a process in which an explicit set of requirements to be satisfied by a material, product, or service is given by a buyer to the supplier. The research concerns itself with the critical role played by the end users in the supply chain performance. The study sought to establish the effects of end user involvement in the supply chain performance of higher learning institutions in Kenya. This study therefore, assessed the effe...
ABSTRACT In any institution, success is majorly determined by the procurement practices adopted and how well these procurement practices are implemented. A function that greatly influences the strategies of an organization, as well as the smooth flow of services, is the procurement function which is built around procurement practices. The study specifically assessed the effect of procurement planning, financial resource management, strategic partnerships and inventory management on supply cha...
ABSTRACT Globally, strategic management of organizations is important. This is driven by numerous and dynamic challenges organizations continue to experience in the environment in the form of increased competition, depletion of resources, heightened government involvement in the market and increased concerns on safety, standards and environmental conservation. In Kenya, many organizations have adopted strategic management approach in which they conduct strategy analysis and make a choice ever...
ABSTRACT The global business environment is today faced with uncertainty and various complexities. Innovation, taking risk and ability to pioneer ideas has been proven to contribute immensely to the financial wellness and strategic value of big corporations as well as small and medium enterprises. In the quest to address the causation for intrapreneurial orientation in organisations, the study investigated five independent variables namely; management support, work discretion, rewarding intra...
ABSTRACT Liquidity management is one of the most important duties in any company and thus it cannot be overlooked. Sound liquidity management is integral for financial institutions stability and profitability since deteriorating liquidity management is the most recurrent cause of poor financial performance. In many financial institutions, the biggest risk is lending money and not getting it back leading to liquidity problems as most MFIs in Kenya have no access to a lender of the last resort ...
ABSTRACT Supplier selection has become an integral function of any organization, seeking to identify, evaluate and contract suppliers. Organizations are often outsourcing non-core activities, leading to dependence and reliance on suppliers. However, question arises as to the criteria used by public sector in selecting and evaluating suppliers. It is in public domain that public sector’s runaway expenditure and tendency of delivering substandard goods, works and services. The County Governme...
ABSTRACT The study sought to find answers to the questions on implementation of strategic decision whereby it focused on private secondary schools in Nairobi County. Specifically, the study aimed at determining the effects of top management commitment, coordination of activities, employee skills and responsibilities and organization culture on implementation of strategic plans in private secondary schools in Nairobi County. A descriptive study was used since it was seen by the researcher as a...
ABSTRACT This study sought to establish the relationship between stakeholder management strategies and the financial performance of deposit taking SACCOs in Kenya. The SACCO subsector is part of the Kenyan Co-operative sector comprising of both financial and non financial cooperatives. Saving and credit co-operative (SACCO) are the financial cooperatives. They are an important part of the financial sector in Kenya, providing savings, credit and insurance services to a large portion of the pop...
ABSTRACT The small and micro enterprises (SMEs) have to date remained the driving engines of several countries including those in the European Union (EU), where they make up 57.4% of value added in the non-financial sector. In South Africa, they contribute over 36% to the country’s Gross Domestic Product (GDP). Locally, these establishments account for 92.2% of employment in Kenya. In spite of this, performance of the SMEs in a majority of the counties have not been that robust with over 71...
ABSTRACT Strategic leadership globally, regionally and locally is increasingly and becoming a crucial issue that most organizations are facing today. Kenyans need an adequate, efficient, readily available and affordable public transport. Matatu industry is Kenya’s leading mode of public transport with over 170 registered Sacco’s. The Sacco’s experiences poor performance including de-registration due to non-compliance, loss of fleets to other Sacco’s, frequent accidents attributed to c...
ABSTRACT Despite the government reforms effort in the National Police Service, performance has continued to deteriorate with criminal activities increasing day by day. The Police received an increase of 1,448 crime cases during September to December 2018, marking 7% rise from the 19,815 incidents reported to the police in 2017. Although research has been done on motivation and training, challenges leading to this dull performance have not been adequately investigated and well understood hence...