CHAPTER ONE INTRODUCTION 1.1 Background of the Study Compensation Management is one of the most complex and dynamic issues in organizational performance. For an organization to achieve its stated objectives, there is the need to effectively manage compensation, taken into cognizance one of the core aspect of resource management known as compensation management (Anyebe, 2003). The ability of a manager to achieve its stated objectives to a large extent depends on the effe...
ABSTRACT The purpose of this study was to assess customer awareness and satisfaction with regards to electronic banking in Ghana. The study was necessary since the issue of customer awareness and customer satisfaction with regards to electronic banking products/services have not received much attention in literature, particularly in Ghana. The study utilized the mixedmethod research approach through questionnaires and interviews in gathering primary data. Quantitative data collected through q...
ABSTRACT Through their financial intermediation, banks perform critical functions in national economic development, as they stimulate economic growth. This function is largely carried out through loan advances to businesses and individuals and earns income from interests on these loans. However, the banks are faced with credit risks as some customers may not be able to refund credits advanced to them. Managing credit risk effectively is therefore critical to the health and sustainability of t...
ABSTRACT The extent of globalization and technological revolution has rendered online retail business very competitive, complex and difficult to plan and predict effectively. Online retailers in Ghana are constantly exploring and exploiting ways to attract, engage and help consumers choose their brands over other competing brands. To understand these issues better from the context of online retailers and women shoppers in Accra, this study formulated three research objectives to assess how pe...
ABSTRACT This research work investigated the Organizational Reward System and Its Effect on Staff Productivity: A Study of Selected Deposit Money Banks. The study was necessitated by the importance of reward system in enhancing employee performance. The work aimed at determining the effect of reward system on employee productivity. The study made use of secondary data in its analysis. Three explanatory variables (salaries and wages, pension contribution and other staff benefits /allowances) w...
Abstract This work examined the relationship between investments in service quality programmes by banks on their financial performance as well as the relationship between service quality delivery and the choice of banks and repeat purchase decisions by bank customers. The aim being to enhance Nigerian banks image in the global financial market. Banks in Nigeria continuously declare huge annual profits despite the fact that there has been seemingly increasing cases of complaints about the qua...
Abstract This st1u�v examined the influence of customer relationship management (CRJv!) 011 the pel.formance of Depos;t Money Banks (DMBs) in Nigeria. The study sought to establish if CRM measured 'by (customer knowledge, customer knowledge managf!ment capability, customer interaction and customization) influences the pel.formance of DMBs (pmxied by customer value, cu's·tomer sati.s.faction, customer loyalty and customer life-time value). The study adopted a survey research method...
ABSTRACT Food, shelter and clothing are considered as the most basic necessities in life. Abraham Maslow in his Theory of Needs puts the need for shelter as the next basic need after man has satisfied his need for food which is the first basic need man has. In this light, this study aimed at investigating the main source of finance for homeownership in Ghana as well as the contribution of mortgage loans on housing finances. The study adopted quantitative and qualitative research approaches an...
ABSTRACT Today, Nigeria is becoming an attractive market for international students and this trend is rapidly growing as a result of the competition in the marketplace and its overall benefit, both to the university and the host country. According to UNESCO 2013/2014 report, about 36,260 Nigerian students traveled to the United Kingdom, Ghana and United States of America and in 2015 alone, about 9,494 Nigerian students traveled to the United States of America in search for hig...
ABSTRACT It is true that The use of Information and Communication Technology is a veritable tool in tax administration. However the purpose of this research work is to contribute some thoughts to how the use of ICT in taxation can be effectualized. In exploring the subject matter, he first looked at the overall essence if information and communication technology and how it can serve as a veritable tool in tax administration using kaduna state board of internal revenue as a case study. The pr...
ABSTRACT This research examined the relationship between leadership styles of managers and the effect of the leadership style on workers performance in GTBank Plc, Sokoto Branch. For this purpose data was collected from three (3) branches of GTBank plc, in Sokoto. Quantitative method of social research was used in conducting the research as such questionnaire was administered in collecting information from the respondents. The result that emerge from the research indicate that the X2 = 89.2 f...
ABSTRACT . The purpose of this research is to investigate the impact of information technology software quality characteristics on the business value of an adopting organization. This phenomenon was explored empirically by examining three research questions; 1.) What is the impact of system quality of open source ERP on business value of an adopting organization? 2.) What is the impact of information quality of open source ERP on business value of an adopting organization? 3.) What is the imp...
ABSTRACT This study examines the effects of transformational and transactional leadership st}les on employee performance· A comparative study of selected Nigerian organizations. The study sought to establish if transformational leadership attitudes can produce better performance among employees relative to transactional leadership. Data were collected using Bass and Avolio (1985) 's Multifactor Leadership Questionnaire (MLQ-5X) survey. The total population of study obtain...
Abstract The study examines the effect of marketing communication on organisational performance in Unilever Nigeria Plc. The main objective of the study is to investigate the relationship between marketing communication and customer purchase behaviour. The research design is the descriptive survey and data were gathered through a well-structured questionnaire. The simple random sampling technique was used to draw a sample of 480 respondents.480 copies of the questionnaire were administered w...
BACKGROUND TO THE STUDY Planning and control are put in place to keep organization on course towards profitability goals and achievement of its mission and to minimize surprise along the way. They enable management to deal with rapidly changing economic and competitive .environment, shifting customer demands and priorities and restructuring for future growth. Planning is a management function that denotes .the process of thinking about and organizing the activities required to achieve desire...