The beverage sector in Kenya has consistently been characterized by persistent operational inefficiency and poor customer services. In order to address the problems of inefficiency in service delivery these organizations are fast adopting quality management in order to make them effective in meeting public demands. The beverage sector in the entire world is getting competitive every day due to the changes in technology and quality issues. In order to be successful in quality service delivery ...
Developing effective ways in revenue collection has been an important matter in tax and revenue collection. The advent of new instruments to help businesses work more efficiently affects the way taxes and revenues are collected. Despite the county governments considerable achievements in minimizing customer compliance costs, there is need for the counties to continue enhancing its service delivery. The general objective of this study was to investigate computerized enterprise resource plannin...
County Governments deliver an estimated 80 per cent of local public services and are located in and form part of the communities they serve. In order to effectively meet the ever rising demand for better services by the public, County Governments are transforming service delivery through technological innovations enhanced by egovernment to offer better management, greater use of shared data, reliable and efficient handling of routine transactions. The main purpose of this study was to investi...
Life assurance is a plan that ensures families and other beneficiaries are financially secure especially after death of the bread winner. The life assurance sector in Kenya has been striving to improve its performance in order to improve the overall livelihood of Kenyans. Despite these efforts, not much has been achieved with the country posting poor results compared to the developed and developing countries. The growth of life assurance in Kenya has declined significantly from 29.4% in 2014,...
There have been a lot of inefficiencies in service delivery by county governments to the public. It is a well-known fact that service delivery by county governments is beset with a lot of challenges ranging from corruption, political interference, poor working condition, outdated and outmoded systems, tribalism, nepotism, procedures and practices among others, conspire to impact adversely on service delivery. Service delivery has become a parameter of defining the level of satisfaction a...
With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient only when the underlying operations are equally efficient. And such confidence in efficiency can only arise in as far as the user‟s experience for the...
The design of competitive intelligence, as a process that monitors all elements of the external environment of an organization is still recent. Commercial banks have thus resulted in making use of various competitive intelligence aspects to ensure profitability. The main objective of the study was to investigate the relationship between competitive intelligence practices and performance of commercial banks in Kenya. The specific objectives were to establish how product intelligence practices,...
Interest rate exposure represents one of the key forms of financial risk faced by banks. It has given rise to an extensive body of research, mainly focused on the estimation of sensitivity of bank stock returns to changes in interest rates. However, the analysis of the sources of bank interest rate risk has received much less attention in the literature. Studies that empirically investigate the determinants of bank interest rate exposure have traditionally used asset-liability maturity or dur...
ABSTRACT Change management play a vital role in improving performance of institutions. The church as one such institution charged with maintaining the moral standards of the society, may be becoming unpopular, especially among the youth who are the future generation to ensure its continuity. This was mainly because some churches might have not broken away from outdated thinking to embrace modernity and inevitable changes in this fast developing society. Dismal performance of the church in ch...
The success of an organization greatly relies on the performance of its employees. Finding the possible and effective ways to encourage people to exert extra effort beyond what is normally required among the employers and business researchers. It is believed that an employee’s behaviour is influenced by the different types of incentives. Therefore, for the purpose of rewarding as well as recognizing greater performance, incentives are key tools in regard to employee motivation. One of the w...
Abstract Education is one of the core elements that contribute to the holistic development of a person. Higher education further develops a person’s knowledge, skill and character by going through a learning process. Higher education is becoming more competitive in recent years due to individuals need to empower themselves, harsh economy, tight measures of getting employment and reductions in government funding and higher student fees. As the nature of the environment grows more competiti...
The purpose of this study is to assess the effect of employee discipline on performance in parastatals in Kenya with a specific focus on the Kenya Revenue Authority. The objectives of this study are to determine the influence of organizational policies on performance in Kenya Revenue Authority, assess the influence of leadership styles on performance in Kenya Revenue Authority, deduce the effect of team work on performance in Kenya Revenue Authority, determine the effect of employee relation...
The study examined the factors affecting the effectiveness of strategic planning in the public primary teachers' training colleges in Kenya. Specifically, the study sought, to establish the extent of adoption of formal strategic planning in the public primary teachers' training colleges in Kenya, to investigate the effect of performance contracting on strategic planning effectiveness in the public primary teachers' training colleges in Kenya, to examine the extent to which monitoring and...
Electronic commerce (e-commerce) offers considerable exploitable potential for micro, small, and medium enterprises (MSMEs). The innovation presents vast opportunities for business organisations to infuse efficiencies in their operations and processes in order to serve their customers more efficiently, enter new markets, and rationalise their business processes. Despite the potential, however, there is evidence of slow uptake of e-commerce by MSMEs in developing countries including Kenya. Fai...
Over the past two decades, the term 'entrepreneurship' has received ever-increasing levels of media and government attention. The primary reason for such attention is the well-documented evidence of the positive relationship between entrepreneurship and economic growth. It has therefore been in the best interests of a nation's economy for governments to engender an entrepreneurial culture that advances the development of indigenous enterprise, and the promotion of individual 'entrepreneu...