ABSTRACT The study has investigated the relationship between employee retention and customer satisfaction in the Tanzanian banking industry, FINCA Microfinance Bank as the case study. The specific objectives were, to examine the level of employee retention, to assess the level of customer satisfaction and to examine the relationship between employee retention and customer satisfaction. The study has employed an explanatory cross-section survey design. Data were collected by using a questionn...
ABSTRACT The scenario of banking in Ghana has been characterised by low capitalisation which exposes the financial system of the country to severe swallowing, together with widespread bank distress as a result of the prolonged economic crisis. Consequently, bank investments have been hampered. It was therefore imperative for the Bank of Ghana to take drastic measures of bank recapitalisation, which is the core of global bank reforms. The Bank of Ghana, in 2009, issued a directive for all ban...
ABSTRACT This study attempts to assess the effects of management skills on performance of SMEs in Tanzania. The study concentrates on Micro and Small enterprises in Dodoma Municipality where descriptive research design was adopted. A total number of 60 respondents constituted the sample. The sample understudy was Micro and Small enterprises owners/managers. The respondents were interviewed by using structured questionnaire. The analysis was carried out by using descriptive statistics, gross m...
ABSTRACT This study was established to assess the contribution of technology on internal audit in the public sector. The study has examined the perceptions of audit officers in application of information technology in audit issues, explored the contribution made by IT in implementing audit activities and investigated on the challenges facing the application of IT in internal audit issues in the public sector. The research used a case study methodology where multiple cases were taken and colle...
ABSTRACT This study aspires to bring answers to the source and cost of fuel for the household use in Tanzania. The study was conducted on two sampling sites of Kisasa and Ntyuka village from Dodoma municipal. A total number of 200 respondents formed the study samples and 100 respondents were taken from Kisasa and 100 respondents from Ntyuka village. The methods of data collection included structured interview and documentary review. The instruments used in data collection were interview sched...
ABSTRACT This study investigated factors that hinder access to credit by small and medium enterprises in Dar es Salaam region. It employed both quantitative and qualitative methods. Using purposive sampling, a total of 47 respondents were selected to take part in the study. Data were obtained through semi-structured interviews, structured questionnaire and documentary review. Quantitative data from questionnaires were subjected to descriptive analysis. The findings show that both Small and Me...
ABSTRACT In Tanzania, women have limited access to employment o pportunities in the formal sectors. As a result, many have to adopt survival strategies through the informal sector where many operate without the support of extension services or credit. Most of the women don‟t engage in Income Generating Activities (IGA) as they don‟t have sources of capital. Because of lack of source of capital, women have decided to engage in self help groups‟ which offer different kind of services incl...
ABSTRACT The study aimed to examine the financial literacy of undergraduate students and its impact on spending and saving behavior; a case study of the University of Dodoma. Data were collected from sample size of 120 respondents consisting of 105 students and 15 key informants (staff). The study employed questionnaire survey and interview as methods of data collection. Quantitative data were analyzed using MS Excel software supported by Statistical Package for Social Science (SPSS) version ...
ABSTRACT SERVQUAL and SERVPERF are the most widely used instruments to measure service quality across various service sectors. However, these scales have been designed and successfully used in the retail sector with a commercial perspective; hence little is known about their applicability to the higher education sector. In addition, there is much debated controversy in the extant literature about the superiority of these models and their dimensionality across different settings and contexts. ...
ABSTRACT The aim of this study was to assess customers satisfaction with water and sewerage services. The specific objectives of this study were to assess the measures implemented to achieve customer satisfaction, to assess the extent the measures have lead to customer satisfaction with DUWASA services as well as to assess, the challenges facing implementation of customer satisafction measures. A case study and cross sectional research design were the methods employed. DUWASA was the study ar...
ABSTRACT The study was based on assessing the trends and problems of Own source revenue collection in Local Government Authorities. It was conducted in Singida Municipal Council where Utemini, Ipembe Majengo, Mandewa, and Misuna wards were selected for study. This study specifically focused on three issues which are Identification of methods used to collect revenue in Singida municipality, problems affecting revenue collection trends and the contribution of other sources of revenue to the dis...
ABSTRACT This study, on factors contributing to the increase of child labour in Tanzania, was conducted in order to fulfill three objectives. These were; to identify factors that led to the growth of child labour in Dodoma urban, to establish the activities performed by children engaged in child labour and to establish challenges facing children to engage in child labour. The study was conducted in Dodoma Municipality, by considering it as a proxy of other cities/towns in the country, which f...
ABSTRACT This study sought to assess the inventory management practiced in organization using a case study of the higher learning organization located in Dodoma Municipality. Both quantitative and qualitative research approaches were employed as well as the sample of 51 respondents was taken. Data collection was carried out March 2013, while data analysis and report writing was done from May to June 2013. The study used questionnaires, personal interviewed, documentary reviewed and observatio...
ABSTRACT The Purpose of this study was to understand the knowledge transfer from developed nations to local businesses in Tanzania. The objectives of the study were to understand the major business conducted by Bakhressa Group of Companies (BGC), to assess the transfer of knowledge towards production and to identify the challenges face by BGC in adopting knowledge transfer from developed countries. Data collection methods include structured questionnaires, Focus Group Discussion (F-G-D), Key ...
ABSTRACT This study assessed the factors influencing loan repayment among SACCOS members, specifically in CHAMIHADO SACCOS in Dodoma Municipality. It was guided by three specific objectives namely: to understand the loan process of CHAMIHADO SACCOS members, to assess the loan repayment rate among members and to determine factors influencing loan repayment among CHAMIHADO SACCOS members. The sample size of 88 respondents were employed whereby simple random sampling and purposive sampling techn...