Abstract: The health care industry is undergoing a rapid transformation in service quality which increases customer satisfaction. It can also improve the health-seeking behaviours and uptake of services which contributes to a reduction of morbidity and mortality. Some studies have reported that quality dimensions have a significant impact on patients’ satisfaction. But there are no conclusive results on which dimensions have a significant and insignificant effect on patient satisfaction. T...
Abstract: The study undertakes the Sustainability of small and medium scale enterprise through primary data. This study contributes indispensable economic roles and taken as the engine of economic diversification and poverty alleviation. It identifies the relevant factors affecting SME enable them to maintain their business in spite of challenges in the business world. In Ethiopia, the Government has been encouraging SMEs by designing and implementing Small and Medium Enterprises development...
Abstract: The purpose of this research was to investigate factors affecting the business performance of micro and small enterprises with a special emphasizes on manufacturing, urban agriculture, service, trade and construction, in Haramaya town, in eastern Harargee zone Oromia region. The types of research method used under this study were descriptive and explanatory research. The major purpose of descriptive research was description of the state of affairs as it exists at present and explan...
Abstract: This Thesis aims to explore the influence of microfinance institutions in fostering rural business performance with special emphasis on the on-farm, off-farm and non-farm sectors in Tembaro woreda. For the sake of achieving the objectives of this study, questionnaires were analyzed using statistical analysis such as descriptive and inferential analyses. The information was gleaned through a questionnaire from a sample of 246 rural entrepreneurs and face-to-face interviews were cond...
Abstract: Corporate social responsibility (CSR) is the informal governing rule to meet the societal needs from corporate. The concern of CSR relates with the economic, social and environmental impact of a business firm’s activities to the society at large. The CSR requires volunteering actions by the business firms. The motivation of this research is address the knowledge gap in the sugar industy in Ethiopia. The objective of this research was to assess CSR practice of the sugar industry t...
Abstract: The government need to collect an adequate amount of revenue for various purposes, such as social, economic, and political aspect of the society. One of the most important uses of taxes is to finance public goods and services. This study aims to investigate factors affecting tax compliance in Haramaya town. Tax penality, taxpayers’ awareness, tax office capacity and tax automation were considered factors affecting tax compliance in Haramaya town. The study was conducted through a...
Abstract: Electricity is one of the essential components of basic human needs. Though, it is challenged by soaring incidence of irregular outages, low electricity access rate and high power system losses. These facts duly affect customer satisfaction, perceived quality and image of the company. The purpose of this study was to ascertain customers’ satisfaction of electricity in Harari region. To achieve the stated objectives, primary data was collected using close ended questionnaires from...
Abstract: This study was aimed at analyzing the effect of Enterprise Resource Planning (ERP) on employee job performance in Commercial Bank of Ethiopia (CBE) dire dawa district. From the ERP vendors the one which is implemented and currently under use by CBE is Oracle ERP system. It is an ERP system which allows managers and employees to access and manage information and transaction in a paperless environment. Both primary and secondary data were used for the study. Primary data were directl...
Abstract: This study aimed at investigating the effects of business ethics practices on the company’s performance, in the case of Harar Brewery Share Company. To attain the aim, survey data were collected from 189 respondents. Questionnaire, semi structured interview and document analysis were used for data collection. The samples were selected through random sampling method. The selection was made randomly from the employees of the company, who are heads of the different units of the comp...
Abstract: The influence of Management Control System on business strategies and firms’ performance has been empirically investigated in numerous studies during the past decade in several developed and emerging economies. Based on the contemporary competitive, complex, and mutable global business environments, organizations are being challenged in order to adopt business models which assist them to address the strategic uncertainties and risks faced in their business environment. The motive...
Abstract: Most African countries including Ethiopia had been using MSEs as one of the major area for improving job creations mainly for women through which their economic empowerment is sustainably realized. Based on this thousands of MSEs had been created in all regional states of the country out of which Chiro woreda of Oromia Regional State is the one where thousands of youth including women have been involving in different MSE sectors. The specific objectives were to measure economic emp...
Abstract: The purpose of this study was to identify factors that affect staff turnover and staff turnover intention at Haramaya University. Both primary and secondary sources of data were used and the primary data was gathered through questionnaires and interviews. Data was collected from both academic and administrative staff that are currently on their jobs, employees that quitted their jobs and from available compiled documents. To achieve the research objectives, mixed research design qu...
Abstract: The main purposes of this study were to examine the sources and level of energy consumption of households in Hosanna town. Energy is used for various purposes such as for cooking, transportation, employment and lighting activates. This research was carried out through cross-sectional survey design and mainly based on data collected through questionnaires and interview. Target households of survey study were 1020 households, out of these 279 sample respondents were selected from tar...
Abstract: The study is titled “measuring customer perception towards electronic tax filing system in Ethiopia (the case of large tax payer office in Addis Ababa city administration)”. The objective of this study was to assess factors that influence large tax payers‟ perception towards intention to use electronic tax filing system in Ethiopia (the case of large tax payer office in Addis Ababa city administration). This study used conveniences sampling technique and 13.4% or142 sample si...
Abstract: Human Resource Development is concerned with the provision of learning, development and training opportunities in order to improve individual, team and organizational performance. Compensation is one of the most important elements which motivate employees to contribute their best effort to generate innovative ideas that lead to better business functionality and further improve organizational performance both financially and non-financially. The purpose of this study is to assess th...