ABSTRACT The study sought to examine the effects of organisational citizenship behaviour on service quality at MSU. Objectives of the study were to examine if altruism has any effect on responsiveness, to determine if conscientiousness has effect on reliability and to determine if sportsmanship has effect on empathy. A thorough review of literature of the two concepts of Organisational Citizenship Behaviour and Service Quality was conducted with a view to get a good insight of contributions o...
Abstract The purpose of the research was to evaluate the role played by Save the Children Organisation in reducing child mortality in Ward 13 Zibagwe District. In conducting the study, both the interviews and focus group discussions were employed as the main research instruments. It is evident that most of the rural communities in Zimbabwe, Zibagwe District in particular have been facing child deaths due to various barriers such as poverty, socio-economic challenges and home deliveries to men...
ABSTRACT. Twenty-three years after the end of apartheid in South Africa, this study takes stock of how the government has managed to address the consequences of apartheid and lay the basis for a durable and broad-based improvement in living standards for blacks and the general populace at large. It recognizes the many achievements in economic policymaking during this period, while also emphasizing the substantial challenges that remain ahead and are still haunting the blacks like a ghost from...
ABSTRACT The study sought to investigate the impacts of internal audit on profitability of firms in the hospitality industry. Recent corporate scandals at global and local level in the presence of legislature and internal audit departments propelled the need to examine the impact of internal audit departments on profitability. The case study used was Chinhoyi University Hotel. A sample of 21 employees of Chinhoyi University of Technology was drawn from the population and stratified random sam...
ABSTRACT The Zimbabwean Insurance and Pension Commission (IPEC) aspire to reach a double digit penetration rate by end of year 2017. Therefore, this research intend to identify factors causing low life assurance penetration, assess the strategies adopted to increase the penetration rate by life assurance companies and recommend alternative strategies that can be implemented to increase life assurance in Zimbabwe. To achieve the set objectives, a descriptive research design was used to gather ...
ABSTRACT Community participation is a concept meant to ensure that community members are an integral part of processes that determine their destination in relation to their development needs. It is a means of empowering people by developing their skills and abilities to enable them to negotiate and make appropriate decisions for their development. Community participation, however, is not without its challenges. Most often, community members are consulted after decisions are made by government...
ABSTRACT The study explored the role of United Methodist Church towards environmental protection in Zimbabwe with particular reference to the activities done by most of the circuits in the church. Environmental protection has become a big issue in our day and age at local, national, regional and even at a global scale. The study was based on field study using observations, questionnaires with the United Methodist Church congregation encompassing the District Superintendents, circuits Pastors,...
Abstract The purpose of this study was to assess water and sanitation problems in urban local authorities in Zimbabwe through giving reference to Epworth local board. The gradual decline in the provision of water and sanitation services amid the majority of local authorities in Zimbabwe has prompted the need to undertake this study. The findings of the research can therefore be useful in finding ways to improve the management and planning process of urban residential areas that respond to the...
ABSTRACT The main aim of the study was to examine the quota system and women representation in Zimbabwe with a focus on the Parliament of Zimbabwe. A critical assessment of the societal, cultural and economic factors affecting representation and participation of women in politics. It aimed at understanding the policy and legal frameworks which Zimbabwe is a signatory that advocates for women‟s representation and participation, examining how quota system overshadows democracy, examining if q...
ABSTRACT Global trends of early adolescent girl’s marriage have been escalating worldwide and mostly the impacts and effects are felt in developing countries. In many developing countries, child marriage is attributed to poverty, gender discrimination and lack education, peer pressure for instance in Seke District. District Household Survey (DHS) conducted in Seke District in 2007 found that 40 % of adolescent girls are being married before the age of 18 despite the existence of the Prohibi...
ABSTRACT The study is an assessment of poor governance and service delivery in Zimbabwean Urban local authorities using Zvishavane Town Council as a case study. It focuses at the issue of poor governance and how it affects service delivery. The research hypotheses of the study postulate that due to poor governance in local authorities the effective and efficient delivery of service is being compromised. The major research objectives of this study were to examine the issue of poor governance a...
Abstract This study sought to carry out a comparative analysis of the Lancaster House Constitution and the Constitution of Zimbabwe (2013) in the context of human rights protection. Through the gathering and subsequent analysis of data gathered from both primary and secondary sources the research sought to establish the provisions of the 2013 constitution that guarantee human rights protection and also establish the provisions of the Lancaster House Constitution that were a direct violation o...
ABSTRACT The purpose of the study was to assess the effects of job security on employee performance at First Banking Corporation Limited (FBC Bank Ltd). This was in light of the underperforming Zimbabwean economy and the subsequent tremors in the banking sector. Tremors such as the liquidity crisis which has led to the promotion of the use of ‘plastic money’, mobile and e-banking, and the dwindling clientele for the banks have led to banks revise the nature of work and adopt survival stra...
ABSTRACT This study investigated the contribution of the informal sector to the improvement of livelihoods at Lupane Business Centre. The study‟s objectives were to find out the different ways in which the informal sector contributed to improvement of livelihoods in improvement of livelihoods in the Lupane community, to identify the challenges encountered by the informal traders which deters them from effectively contributing to improvement of livelihoods and identifying strategies of ensur...
Abstract The study established the relationship between the Fraud Triangle and the increase of fraud. It was prompted by the increase of repeated fraud cases in Seventh Day Adventist Secondary Schools in Central Zimbabwe Conference. The study adopted a quantitative descriptive research design to establish the relationship between the Fraud Triangle and the increase of fraud cases in Seventh Day Adventist Secondary Schools in Central Zimbabwe Conference. The population study considered was all...