ABSTRACT This study was carried out on the relationship between business support services and performance of small and medium enterprises; using CAPMER and some selected SMEs as a case study. It was carried to determine the nature of business support services offered by CAPMER, to examine the user’s expectations on the services offered by CAPMER to SMEs, and the relationship between the support services and the performance of small and medium enterprises. The study adopted a descriptive res...
ABSTRACT This study on internal controls and financial performance of United Bank for Africa in KampalaUganda aimed at examining the relationship between internal controls and financial performance and it was guided by four objectives: to examine the relationship between internal audit and financial performance; to examine the relationship between control environment and financial performance; to examine the relationship between control activities and financial performance; and lastly to exam...
ABLE OF CONTENT Preliminaries Page DECLARATION A DECLARATION B TABLE OF CONTENTS Chapters ONE THE PROBLEM AND ITS SCOPE Pages Background of the study 1 Statement of the problem 6 Purpose of the study 7 Research Objectives 7 Research Questions 8 Null Hypothesis 8 Scope 8 Significance of the study 9 Operational Definition of Key Terms 10 TWO REVIEW OF RELATED LITERATURE: Pages Concepts, Opinion, Ideas from Authors/Experts 13 Theoretical perspective 29 Related studies 31 111 THREE METHODOLOGY Pa...
ABSTRACT This study was aimed at determining the effect credit management on loan performance. The study was based on four specific objectives; to assess the effect of credit standards on loan performance in commercial banks, to determine the effect of implementation of credit policy on loan performance in commercial banks, to analyze how credit terms affect loan performance in commercial banks and to establish the effect of collection policies on loan performance in commercial banks in Buru...
ABSTRACT The purpose of this research is to find out the role of BRD in promoting private sector led economy vision as one of the pillar of Rwanda vision 2020. The objective of the study was to prove that BRD is of paramount importance in achieving Rwanda vision 2020 mainly in its pillar “a private sector-led economy” The related literature was reviewed to understand the concepts and to show the relationship between different concepts under study. Primary data was collected by use of ques...
ABSTRACT This study carried out an investigation on the role and effect of management information system and performance ACT Alliance Members, Juba, South Sudan. The objectives of the study were 1) to determine the relationship between transaction processing Systems and performance. 2) to examine the relation between expert support system and performance 3) to examine the relationship between Decision Support System and performance 4) to examine the relationship between Operating Information...
ABSTRACT Management styles in organizations in general is currently one of the major domains of organizational research, and the study of organizational change has become one of the major aspects in being able and helping to measure the organization performance; efficiency and effectiveness. The study objective was to establish the relationship between management styles used by managers and their effect to human needs satisfaction and performance of employees. A descriptive correlation resea...
ABSTRACT The study assessed the effect of customer care on organizational performance in selected tour and travel companies in Kampala - Uganda on four specific objectives namely: (1) To determine the profile of the respondents in terms of age, gender, marital status, level of Education and working experience (2) To determine the level of customer care in selected tour and travel companies in Kampala-Uganda, (3) To determine the level of organizational performance in selected tour and travel...
ABSTRACT The study sought to establish the staff training and employee performance in Bosaso Local Government, Somalia. The study objectives were; to examine the contributions of staff training at Bosaso Local Government, to analyze the various methods of Staff training used in Bosaso, Somalia and to establish the relationship between staff training and employee performance in Bosaso Local Government, Somalia. This study used correlation research design this was because it involved the relat...
ABSTRACT This study on Training and Employee’s performance world food program Uganda was conducted with the main purpose of establishing the relationship between training and employee’s performance. The researcher carried out this study while being guided by five research objective: To determine the respondents profile in terms of gender, age, level of education, type of employment and years of service, to establish the relationship between the need for skill training and employee perform...
Abstract This study was set out to establish the extent to which Service quality and organizational performance of insurance companies in Kigali Rwanda; specifically the study intended to establish the (i) level of service quality, (ii) level of organizational performance, (iii) whether there is a significant difference in the level of service quality and organizational performance, (iv) whether there is a relationship in the level of service quality and organizational performance in Kigali,...
ABSTRACT This study aimed at establishing the relationship between electtonic Procurement and customer satisfaction in Marie stop healthy centre Kampala Uganda. It was guided by three objectives that included; i) to examine the effect of E-sourcing on customer satisfaction in Marie stop health center Kampala Uganda. ii) to establish the effect on automated order system (AOS) on customer satisfaction in Marie stop health center Kampala Uganda. iii) to expose the effect of E-informing on custo...
ABSTRACT This study examined the effect of performance appraisal system on organizational productivity in Golis Telecommunication in Bosaso, Somalia. The problem of the study was poor organizational productivity in Golis Telecommunication in Bosaso, Somalia. The following were the objectives of the study: (i) to examine the effect of management by objectives on organisational productivity of Golis Telecommunication in Bosaso Somalia, (ii) to establish the effect of training of appraisers on o...
ABSTRACT This study established the relationship between customer relationship nanagement and productivity in selected hotels in Nakawa division Kampala, district Jganda. It was guided by four objectives, (i) profile of respondents (ii) extent of ustomer relationship (iii) level of productivity and (iv) whether there was significant ~lationship between the extent of customer relationship management and level of roductivity. A descriptive correlational and cross-sectional survey design was us...
TABLE OF CONTENTS Candidate (i) Supervisor (ii) Dedication (iii) Acknowledgement (iv) List of acronyms (v) Abstract (vi) — (vii) CHAPTER ONE INTRODUCTION 1.1 Background of the study i 1.2 Problem statement 3 1.3 Purpose of the study 3 1.4 Specific objectives 3 1.5 Research question 4 1.6 Scopeofthe study 4 1.7 Significance of the study 4 1.8 Operational definitions of key terms 5 1.8.1 Media 5 1.8.2 Education 5 CHAPTER TWO LITERATURE REVIEW 2.1 History of education 6 2.1.1 Themedia 8 CHAPTE...