ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing economies in particular, is a relatively recent and little researched phenomenon. Despite the adoption of BPR in public sector its relationship...
ABSTRACT Across the globe, studies have shown that the number of projects that are considered challenged or failed is significantly higher than those deemed successful. Further, in an ever intensively competitive market due to digital disruption, organizations are keen to implement projects successfully to avoid wastage of limited capital. The purpose of this study was to establish the influence of project management maturity on project implementation in the large peer group financial instit...
ABSTRACT Capacity building focuses on enhancing different organizational abilities, it has also been accepted to be an important tool for implementing strategic programs. Organizations use capacity building strategies such as; internships, formal training, written materials, meetings, e-leaning, appreciative inquiry, coaching sessions and peer groups’ action learning to strengthen employees capacities. The general objective of the study was to establish the influence of capacity building o...
ABSTRACT The development of mobile technology has increased, causing effects in the banking sector on a global scale. Moreover, there has been an increase in the rapid technological surroundings around the world in the banking industry and the expansion of distribution channels for financial services. The study’s purpose was to investigate the influence of technology adoption, income-expenditure disparity, client characteristics and interest rates on the uptake of mobile-based lending by c...
ABSTRACT Organizations exist and operate in dynamic environments. To survive and remain competitive in the evolving and highly competitive environment, organizations need effective change management strategies to develop the capacity to adapt to the changes. The study was aimed to determine the effect of change management on the adoption of ICT systems in parastatals in Kenya. The study project was based on three objectives: to identify the effect of employee training on the adoption of ICT ...
ABSTRACT Companies face many challenges when attempting to gain market share and maintain a competitive advantage over rivals. It can be difficult to know which strategies are worth pursuing based on a business’ position in the industry and on the competitive nature of the industry. A number of studies have been done in Kenya on resources and their impact on the competitive advantage of an organization in various public and private sectors; with limited focus on strategic relational capita...
ABSTRACT Knowledge Management in organizations has become an important strategic weapon for sustaining competitive advantage. Knowledge management manages the corporation’s knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tactic and explicit knowledge of employees to enhance organizational performance and create value. This study sought to investigate the effect of Knowledge Management o...
ABSTRACT SACCOs are on the forefront to offer financial services to their members; but they encounter with countless problems such as lack of customer care services, lack of good governance, weak member confidence, and inadequate use of technology, insufficient financial services, high registration costs and increasing interest rates among others. Therefore, there exists a gap in literature, which this study aims to fill by establishing the influence of service quality on customer retention ...
ABSTRACT This study investigated the decision-making styles of Generation Y consumers in Namibia and the relationship between their decision-making styles and their learning styles, culture and e-literacy. Data were obtained by administering Sproles and Kendal’s Consumer Style Inventory (CSI), Felder & Silverman Index of Learning Style (ILS), Hofstede Cultural Dimensions, demographic and e-literacy questionnaires to a random sample of 505 respondents from the 3 (three) major Universities i...
ABSTRACT The purpose of this study is to analyze Mobile Information Communications Technologies (M-ICT) usage and recommend an integration architecture to Telecom Namibia (TN). The major problem of the research was the current usage of mobile technologies and the benefits of integration M-ICT in TN. The specific objectives are to assess the risk posed by the usage of mobile technologies to TN and to recommend suitable integration architecture for M-ICT in TN. The study is a quantitative rese...
ABSTRACT The purpose of the study is to examine the impact of working capital management on the performance of some selected listed manufacturing companies in Ghana. To achieve this, 10 manufacturing firms listed on the Ghana Stock Exchange were employed. Data was sourced from firm annual financial report for a period of Nine (9) years from 2009-2017. The panel regression model was used for the analysis. With two performance indicators; return on asset and return on equity, the study found th...
ABSTRACT Pension reforms in Ghana have been carried out over the years with the emphasis always on the benefits to be paid to the members of the scheme. Extant literature on the current three tier pension scheme in Ghana indicates much that attention has not been paid to the scheme’s sustainability and solvency as well as the financial viability of SSNIT. The study found to examine the extent to which the current reforms have affected the financial viability of SSNIT as an institution and a...
ABSTRACT 8 The study examined the impact of leadership styles on task performance in the micro-finance industry. The study is a quantitative in nature and adopted a cross-sectional research approach. With a sample of 118 employee sampled from Micro-finance firms and were drawn using the convenience sample technique. The researcher gathered data on the variables of interest and used both descriptive and inferential statistics to analyze the data and test the various hypotheses. Data was collec...
ABSTRACT The study on the financial effect of road fund had to be conducted because of the problem of limited attention and literature committed towards this aspect of research in Ghana’s knowledge space. Following this problem the current study investigated financial effects of Ghana road fund misappropriation in the Ghana Highway Authority. The specific objectives include; to help identify the causes of the misappropriation funds to projects by the road agencies, to run a comparative anal...
ABSTRACT Non-governmental organisations are vital to the civil society of every country. The growth of NGOs has brought about much development to all societies because their activities usually tend to involve social interventions that fill in the vacuum where governments usually fail. However, recent issues of mismanagement and weak accountability has caused NGOs to lose credence in the eyes of its stakeholders. Thus, this study aims to investigate how NGOs in Ghana undertake their financial ...