ABSTRACT The study intended to establish the relationship between customer satisfaction and performance of commercial banks. The study used descriptive correlation design using a self made questionnaire; data was collected to answer for your specific questions on 1- profile of respondents 2- to level of customer satisfaction 3- level of performance of commercial bank 4- Relationship between customer satisfaction and performance of commercial banks. Data analysis using frequencies percentage m...
ABSTRACT This work is a result of a research conducted in Rwanda in Rwanda Coffee Authority (OCIR Café) and in Rwandan processing factories. The study was to know the contribution of roasted coffee to the Rwandan economy examining the benefits of roasted coffee to the processing factories, identifying the challenges faced by coffee roasters in Rwanda and determining the contribution of roasted coffee to the economy of Rwanda in terms of foreign exchange earnings. The study was performed unde...
ABSTRACT The topic of the study was "Inventory Management and Sustainability of Manufacturing Companies in Mogadishu, Somalia: A Case Study of Coca -Cola Company." The purpose of the study was to investigate whether there is a relationship between inventory management and sustainability of in coca-cola manufacturing companies in Mogadishu. It was guided by three objectives. These are to examine the level of inventory management in Coca-Cola Company, Mogadishu, Somalia, to examine the level of...
ABSTRACT The study investigated the relationship between Customer Relationship Management (CRM), service quality and firm performance in selected Stanbic bank Uganda branches. The study adopted a correlation study design using mainly a quantitative approach on a sample of staff and management of the bank and its customers. The data was collected using a questionnaire and was analyzed using frequencies, percentages, correlation, regression analyses. The study found out that CRM had a significa...
ABSTRACT This study sought to establish the relationship between financial transactions and internal control in financial institutions in Mogadishu, Somalia. The study was guided by four research objectives; to determine the demographic profile of the respondents in terms of age, gender, educational qualificaticn and number of years experience in financial institutions; to determine the extent of financial transactions; to determine the level of internal control and to establish whether there...
ABSTRACT African women’s fundamental contributions in their households, food production systems and national economies are increasingly acknowledged, within Africa and by the international community. This is due, in no small part, to African women’s own energetic efforts to organize, articulate their concerns and make their voices heard. The study entitled challenges of women political representation in Rwanda national parliament employed the following objectives; to evaluate the level of...
ABSTRACT The study intended to establish the relationship between access to microfinance services and socio economic development of RIM customers in Kigali City — Rwanda. The study used an ex-post facto, descriptive comparative, correlational and a cross sectional survey design. Using purposive sampling, data was collected from 254 respondents, through a researcher made questionnaire, to answer 3 research questions: respondents’ profile, the level of access to micro finance services and t...
ABSTRACT This study investigates the extent to which working capital management impacts on the managerial performance of the selected real estate companies in Mogadishu, Somalia. To achieve the research purpose, the following research objectives were formulated and these included: to examine the effectiveness of working capital management among the selected real estate companies in Mogadishu; to assess the level of managerial performance in selected real estate companies in Mogadishu; to esta...
ABSTRACT This study was set out to establish the extent to which remuneration affect employee retention in private health units in Jinja municipality. Specifically the study wanted to establish the effect of (i) financial remuneration and (ii) non financial remuneration, on employee retention in Jinja municipality. The study was done by developing a conceptual frame relating remuneration and employee retention. The study employed a descriptive correlational design; data were collected from 25...
ABSTRACT This research report comprises of five chapters that is to say chapter, chapter two , three , four and chapter five including the appendices which comprises of the acceptance letter from the organization, and the questionnaires. In chapter one, a clear description of the background of the study, the problem statement, the research objectives, questions, scope of the study. Chapter two comprises of the literature review, conceptual frame work and a discussion about the empirical ...
ABSTRACT The primary purpose of this study was to find out the role of advertising in creating product awareness: a case study of Bamburi cement Company Limited. The study investigated the role of advertising for Bamburi, in creating product awareness, the advertising technique that the firms used and the levels of awareness on Bamburi company products by the consumers. The study covered the marketing department's staff of Bamburi Cement Company, namely the marketing manager and the sales re...
TABLE OF CONTENTDECLARATIONAPPROVALDEDICATION ivACKNOWLEGEMENT vLIST OF ACRONYM viTABLE OF CONTENT viiLIST OF TABLES xCHAPTER ONE 1INTRODUCTION 11.0 Introduction 11.1 Historical background 11.1.1 Theoretical background 21.1.2 Conceptual background 21.1.3 Contextual background 21.2 Statement of the problem 31.3 Objective of the study 31.4 Hypothesis of the study 41.5 Scope of the study 41.5.1 Time scope 41.5.2 Geographical scope 41.5.3 Content scope 41.6 Significance of the study 4CHAPTER TWO ...
ABSTRACT The importance ofSACCO to eradication ofpoverty cannot be overemphasized. SACCO offer financial services to active poor who were traditionally neglected by conventional banks with a view towards lifting them out ofpoverty. Hence, this study sought to establish the effect that commercial bank services have on the growth of small scale enterprises in Mbarara- Town. Even ~f it is a government policy to ensure that all people have access to financial services but many businesses in Mbara...
ABSTRACT The study sought to examine the relationship between public finance management and educational service delivery in Kapturn Sub-County, Kween District. The study objectives were; to identify the contributions of public finance management towards educational service delivery in Kaptum Sub-County, Kween District, to examine the challenges of public finance management towards educational service delivery in Kaptum Sub-County, Kween District and to find out the possible solutions to overc...
ABSTRACT This study was conducted in Tororo with specific reference to Busitema University and the study topic was: "Accountability and Financial performance of public Universities in Uganda." The main objective of this study was to establish the relationship between accountability and financial performance of public Universities in Uganda, and how the government can ensure better, improved and effective performance of public Universities in Uganda. The justification of this study was that a ...