TABLE OF CONTENTSDECLARATIONAPPROVALDEDICATION iiiACKNOWLEDGEMENT ivLIST OF ACRONYMS vTABLE OF CONTENTS viLIST OF TABLES xCHAPTER ONE: INTRODUCTION 11 .0 Introduction I.1 Background to the Study.1 .1 Historical Perspective1.1 .2 Theoretical Perspective 21 .1 .3 Conceptual Perspective 21.1.4 Contextual Perspective 31.2 Statement of the Problem 31.3 Purpose of the Study 41 .4 Specific Objectives 41 .5 Research Questions 41.6 Hypotheses 41.7 Scope of the Study 41.7.1 Subject Scope 41.7.2 Geograp...
TABLE OF CONTENTSDECLARATIONAPPROVALDEDICATIONACKNOWLEDGEMENTS ivABSTRACT VIIICHAPTER ONE 1INTRODUCTION 11.0 Introduction 11.1 Background of the study 11.2 Problem Statement 31.3 Purpose of the study 41.4 Objectives of the study 41.5 Research Questions 41.6.0 Scope of the study 41.6.1 Content Scope 41.6.2 Geographical Scope 51.6.3TimeScope 51.7 Significance of the study 5CHAPTERTWO 7LITEARTURE REVIEW 72.0 Introduction 72.1 Factors behind rapid urbanization 72.2 Consequences of rapid urbanizat...
Table of ContentsAPPROVAL ................................................................................................................................................. vDEDICATION ............................................................................................................................................. viACKNOLEDGEMENT ............................................................................................................................... viiLIST OF TABLES ...........
TABLE OF CONTENTSDECLARATION iiAPPROVALACKNOWLEDGEMENTS ivABSTRACTTABLE OF CONTENTS viCHAPTER ONE 1THE PROBLEM AND ITS SCOPE 11.1 Background to the study 11.2 Statement of the problem 31.3 Purpose of the study 41.4 Research objectives 41.6 Scope of the study 51.6.1 Geographical scope1.6.2 Theoretical scope1.6.3 Content scope1.6.4 Time scope 51.7 Significance of the study 6CHAPTER TWO 7LITERATURE REVIEW 72.1 Introduction 72.2 Definition of service 72.2.1 Service quality 72.3 Perception of Serv...
Table of ContentsDECLARATIONAPPROVAL iiDEDICATION iiiACKNOWLEDGEMENT ivABSTRACT viii3.1 Introduction 183,2 Research Design 183.3 Study Population 193.4 sample size 193.5 Sampling Technique 193.6 Data Sources 19b) Secondary Data 193.7 Data Collection Methods 203.7.1 Questionnaire survey 203.8 Reliability and validity of the research instrument 203.8.1 Reliability of Data 203.8.2 Validity of Data 203.9 Data Analysis 213.10. Ethical considerations 21CHAPTER FOUR~ 22PRESENTATION AND DISCUSSION OF...
TABLE OF CONTENTDECLARETIONAPPROVAL HDEDICATIONSACKNOWLEDGEMENT ivABSTRACT VLIST OF TABLES ixABBREVIATIONS xCHAPTER ONE 11.0 INTRODUCTION si1.1BACKGROUND OF THE PROBLEM21.2 PROBLEM STATEMENT 21.3 OBJECTIVES OF STUDY 31.4 THE SPECIFIC OBJECTIVE 31.5 RESEARCH QUESTIONS 41.6 SIGNIFICANCE OF THE STUDY 51.7 SCOPE OF THE STUDY 51.7.1 TIME SCOPE 51.7.2 GEOGRAPHICAL SCOPE 51.7.3 CONTEXTUAL SCOPE 51.7.4 THOERATICAL SCOPE 61,8 OPERATIONAL DEFINITIONS 61.8.1 Customer satisfaction 61 .8.2 Service deliver...
Table of ContentsDeclarationApproval iiiDedication ivAcknowledgement VTable of Contents viAbstract ixCHAPTER ONE TO THE STUDY 11.0 Introduction 11.1 Background of the study 11.2 Statement of the problem 41.3 purpose of the study 51.4 General objectives 51 .5 Research questions 51.6 The scope of the study 51.7 Significance of the study 61.8 Limitations and way forward 6CHAPTER TWO 8LITERATURE REVIEW 82.0 Introduction 82.1 Extent of functional adult literacy on rural households 82.2 Effect of f...
TABLE OF CONTENTSDECLARATION ............................................................................................................................ iAPPROVAL ................................................................................................................................... iiDEDICATION .............................................................................................................................. iiiACKNOWLEDGEMENT .............................................
TABLE OF CONTENTSDECLARATION ..................................................................................................................................... iAPPROVAL ........................................................................................................................................... iiDEDICATION ....................................................................................................................................... iiiACKNOWLEDGEMENT ...................
ABSTRACT Srnnbic bank was founded in Uganda as the National Bank of India in 1906. After several na111e changes, it beca111e Grindlays Bank. In 1991, Standard Bank bought the Grindlays Bank network in Africa. Stanbic Bank (Uganda) Limited is a commercial bank in Uganda. It is the largest commercial bank in the country, with an estimated asset valuation of ugx I 657500 million as of February 20 I 0. The bank is involved in all aspects of commercial banking, focusing on servicing large. medium ...
TABLE OF CONTENTSDECLARATIONAPPROVAL iiDEDICATION iiiACKNOWLEDGEMENT ivABSTRACT viiiCHAPTER ONE 1INTRODUCTION1.0 Introduction1.1 Background of the Study1.1.1 Historical perspective1.1.2 Theoretical Perspective 31.1.3 Conceptual perspective 31.1.4 Contextual perspective 41.2 Statement of the Problem 41.3 Purpose of the Study 51.4 Specific objectives 51.5 Research question 51.6 Scope of the Study 61 .6.1 Geographical scope 616.2 Content scope 61.7 Significance of the Study 7CHAPTER TWO 8LITERAT...
TABLE OF CONTENTSDECLARATION ........................................................................................................................ iAPPROVAL .............................................................................................................................. iiDEDICATION .......................................................................................................................... iiiACKNOWLEDGEMENT ..........................................................
TABLE OF CONTENTSACKNOWLEDGEMENTAPPROVALDEDICATIONLISTDECLARATIONOF ACRONYMS.LIST OF TABLESTABLE OF CONTENTSABSTRACTCHAPTER ONE 1GENERAL INTRODUCTION 1I .0 Introduction.1 Background of the study1 .2 Statement of the Problem 31 .3 Objectives of the study 4.3. 1 General Objective 41.3.2 Specific Objectives 41.4 Research Questions 41.5 Scope of the study 41.5.1 Subject scope 41 .5.2 Geographical Scope s1.5.3 Time Scope 51.6 Significance of the study 51 .7 Conceptual frame work 6CHAPTER TWO 7LITE...
TABLE OF CONTENTSDECLARATIONAPPROVALDEDICATIONACKNOWLEDGEMENTTABLE OF CONTENTSLIST OF TABLES vfliLIST OF FIGURESABSTRACTCHAPTER ONE i.INTRODUCTION 11.0 Introduction1.1 Background to the study 11.2 Statement to the problem 31.3 Purpose of the study 41.4 Research objectives 41.4.1 General objective 41.4.2 Specific objectives 41.5 Research questions 41.6 Scope of study 51.6.1 Geographical scope s1.6.2 Content scope s1.6.3 Time scope 51.7 Significance of the study s1.8 Conceptual framework 6CHAPT...
TABLE OF CONTENTSDECLARATION ............................................................................................................................. .iAPPROVAL ................................................................................................................................... iiDEDICATION ............................................................................................................................... iiiACKNOWLEDGEMENT ..........................................