ABSTRACT The study was about commercial bank services and customer satisfaction. A case study of Kenya Commercial Bank Nairobi-Kenya and was aimed at to examine the effects of commercial bank services on the customer satisfaction. The objectives of the study were; To satisfy customer needs, to establish the relationship between commercial bank services and customer satisfaction and to improve on commercial bank performance. The research designs employed were descriptive and analytical resear...
ABSTRACT The research topic was chosen due to the fact that there has been an intense global competition in the service sectors and more so in the finance and banking sectors whereby some of the institutions in the industry do not believe that the various services they provide and the way they provide them and the way in which these serv1ces are finally delivered can affect their performance either positively or negatively. The research topic was therefore to establish the effect of service ...
Abstract An appropriate quality services system can determine the survival or failure of a business B. George p. dove (1993) principle of management, john Wiley Andersons (2004) contend that a comprehensive service makes it possible for entrepreneurs to achieve their set objectives that show the current condition of the business and need to cover all aspects of the organization as a whole. It helps to ensure quality service delivery and ensure that the enterprise complies with laws and regula...
Since the introduction ofUPE in 1997, it has been faced with a number of problems that impact negatively on the performance of pupils. This has been particularly so due to large emolments, inadequate infrastructure and funding problems and limited benefits enjoyed by the girl child. It was therefore the purpose of this research to find out the impact ofUPE on the performance of pupils in Arua district, Ayivu County in particular. The underlying objectives were to find out the impact of i...
The study investigated the trend of Global Competition and Technological innovations in the world of Business for clear analysis of their influence on Business strategies, activities and structure ofMoi International Airport, in Mombasa Kenya. Global Competition and Technological innovations exemplified the forces that the management has to put in mind, while Business strategies, activities and structure exemplified Business functions that are affected by Global Competition and Technologi...
Abstract the study was about the problems of improving agricultural technology in peasantry societies in uganda; a case study of Ngetta sub county, lira district. The study was based on the following three objectives; to establish modernisation strategies of improving agricultural technology in peasantry societies, to establish the problems affecting modernisation strategy in peasantry societies and to examine the relationship between agriculture modernisation and food production in peasantry...
ABSTRACT The study sought to examine the impact of faith based organizations in HIV/AIDS and support in Kamwokya, Kampala. The study objectives were; to identify the impact of healing by faith based organization towards HIV/AIDS care and support in Kamwokya, Kampala, to establish the impact of prevention and HIV testing by faith based organization towards HIV/AIDS care and support in Kamwokya, Kampala and to examine the impact of social support by faith based organization towards HIV/AIDS c...
ABSTRACT The study was carried to establish the role of customer satisfaction and its effects on sales volume (a case study of Toyota Uganda). it was guided by a number of objectives which were to examine the factors that affect customer satisfaction, to determine ways to improve customer satisfaction, establish factors that determine sales volume, and to establish ways on how to improve sales. The study mainly concentrated on Toyota motor vehicles users. The study focused on Toyota Uganda t...
ABSTRACT Studies from other countries in both developing and developed countries economies have shown that there exists a relationship between the dividend policy that firms adopt and share prices. In Kenya, most of the firms listed in the stock exchange pay dividends semi annually . There is no legal requirements for the firms to adopt a specific dividend policy schedule ,however dividend distribution do face legal restriction for instance ,Dividends should not be paid out of capital unless...
ABSTRACT The research intended tg establish the credit policy on loan recovery in microfinance institutions, case of Popular Bank. The objective of the of the study was to establish the existence of credit policies in Popular Bank Rwanda, to examine how loans were recovered in Popular Bank, Rwanda and to establish the relationship between credit policy and loan recovery in Popular Bank, Rwanda. The research methodology adopted both descriptive and analytical research design based on semistru...
ABSTRACT This research report set out to investigate the relationship between Foreign Direct Investment and Unemployment in Uganda (2004-2014), the study employed time series survey data since examined data for a short time ,its objectives were; to establish the trend of Foreign Direct Investment in Uganda(2004-2014), to establish the trend of Unemployment rate of Uganda(2004-2014) ,to investigate the relationship between Foreign Direct Investment and Unemployment rate in Uganda (2004-2014),...
Abstract National Water and Sewerage Corporation (NWSC) was a water supply and sanitation company in Uganda. It was 100% owned by the Government of Uganda. NWSC was formed in 1972 by decree, to serve the urban areas of Kampala, Entebbe and Jinja. In 1995, NWSC was re-organized under the NWSC Statute. The company was given more authority and autonomy and the mandate to operate and provide water and sewerage services in areas entrusted to it, on a sound, commercial, and viable basis. In 1988, N...
ABSTRACT This was conducted to find out the impact of FGM on young women’s health. Questionnaire was used to collect the data. The purpose of the study was to investigate the impacts of FGM on young women’s health. The objective I of the study was to “find out the purpose of FGM and it was found that FGM is practiced for the purpose of cultural identity and initiation of women into adulthood /complete woman. Objective II ought to “find out the effects of the FGM practice and it was f...
This study is about sourcing and the management of suppliers in the organization. It examines various policies towards sourcing, evaluation and management and demonstrates how those policies can be integrated to bring efficiency in procurement issues in the organizations. The topic of the study was to find out whether the organization has the policy towards suppliers and its importance on the organization to ensure that it obtains value for money on undertaking procurement activities. T...
The study investigated the effects of Internet Banking system on the performance of the organization. The objectives that guided the study included; establishing the adoption and use of internet for banking transactions by customers of Ivory Bank, establishing the Factors influencing the acceptance of Internet banking by customers of Ivory Bank, and establish the relationship of internet banking on the performance of Ivory Bank. The study was both descriptive and analytical in nature whe...