Information technology has changed the traditional ways of doing business to a digital and electronic way that has led to globalization. The banking industry has been forced by the wave ofelectronic payment system in the business environment to change from its traditional ways such as: long queues as customers waited to be served, delay in the clearing house as representatives of different banks waited to settle their dues and manual work that resulted to errors. The main purpose of the s...
With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient only when the underlying operations are equally efficient. And such confidence in efficiency can only arise in as far as the user‟s experience for the...
The design of competitive intelligence, as a process that monitors all elements of the external environment of an organization is still recent. Commercial banks have thus resulted in making use of various competitive intelligence aspects to ensure profitability. The main objective of the study was to investigate the relationship between competitive intelligence practices and performance of commercial banks in Kenya. The specific objectives were to establish how product intelligence practices,...
ABSTRACT . This study was an investigation of challenges of teaching and learning materials in public secondary schools in Tana River District, Coast Province, Republic of Kenya. Teaching and learning materials greatly influence education quality and standards since it affect the teaching and learning process at all levels. The purpose of this study was to investigate the impact of shortages of teaching and learning materials in public secondary schools in Tana River District. The specific ob...
In the recent past there has been failure of some of the largest commercial banks in the Kenya. This trend puts into question the ability of the internal control systems and the Central Bank of Kenya prudential guidelines to steer the commercial banks stability and performance. However, the recent failures have put pressure on the industry regulators and players to rethink how best the institutions can align their internal control systems and compliance as tools of ensuring stability and...
ABSTRACT Conditional cash transfer programs have turned out to be an important element of social policy in developing countries. Conditional cash transfers are noncontributory programs that focus on the poor and vulnerable households. Such programs are aimed at reducing poverty and inequality, enable enhanced human capital investments, improving social risks management, and offering social protection. Although the impacts of these programs have well been researched in regard to their usefuln...
Interest rate exposure represents one of the key forms of financial risk faced by banks. It has given rise to an extensive body of research, mainly focused on the estimation of sensitivity of bank stock returns to changes in interest rates. However, the analysis of the sources of bank interest rate risk has received much less attention in the literature. Studies that empirically investigate the determinants of bank interest rate exposure have traditionally used asset-liability maturity or dur...
ABSTRACT Change management play a vital role in improving performance of institutions. The church as one such institution charged with maintaining the moral standards of the society, may be becoming unpopular, especially among the youth who are the future generation to ensure its continuity. This was mainly because some churches might have not broken away from outdated thinking to embrace modernity and inevitable changes in this fast developing society. Dismal performance of the church in ch...
The success of an organization greatly relies on the performance of its employees. Finding the possible and effective ways to encourage people to exert extra effort beyond what is normally required among the employers and business researchers. It is believed that an employee’s behaviour is influenced by the different types of incentives. Therefore, for the purpose of rewarding as well as recognizing greater performance, incentives are key tools in regard to employee motivation. One of the w...
ABSTRACT This study examined the institutional factors militating against career advancement of women faculty: A case study of Kenyatta University. The study was based on the premise that there are some hidden institutional challenges slowing career progress of women faculty. This exists despite the many attempts by universities to implement government calls to gender equality and equity. The promotion criteria at the universities is said to provide equal opportunities to women and men, yet ...
ABSTRACT. The struggle for water and its resources have progressively increased over periods of time. This is majorly attributed to the fact that the resource, as vital as it is, faces excessive extraction resulting from rapid population growth as well as urbanisation and industrialization trends. In Kenya, several families face many problems related to water and sanitation services. In the study area the project resolved in finding out the various challenges of water supply and sanitation i...
ABSTRACT This study sought to investigate the determinants of employee job satisfaction among county government enforcement officers in Kenya by taking the case of Nairobi City County. Given how crucial job satisfaction is among employees today, employers are always seeking ways to ensure that their employees are satisfied at work in order to get the best out of them. For this reason, this study sought to ascertain the determinants of job satisfaction among county government enforcement offi...
Abstract Education is one of the core elements that contribute to the holistic development of a person. Higher education further develops a person’s knowledge, skill and character by going through a learning process. Higher education is becoming more competitive in recent years due to individuals need to empower themselves, harsh economy, tight measures of getting employment and reductions in government funding and higher student fees. As the nature of the environment grows more competiti...
The purpose of the study was to investigate the determinants of gender imbalance in education administration among teachers in public secondary schools in the larger Thika district.The study was guided by the following specific objectives: to establish the effect of gender roles on gender imbalance in education administration among teachers, to find out the relationship between teachers self perception and gender imbalance in education administration, to explore socialization and gender ...
The increasing global rates of accidents and ugly incidences in the past twelve years involving students and staff have raised concern for the safety and security of schools than ever before. In 1998, the USA experienced eight school shootings prompting the congress to create the safe school initiative. The National Institute of Justice (NIJ) was directed to develop new, more effective safety technologies such as less obstructive weapons detection and surveillance equipment and informati...