Social & Management Sciences

Browse Social & Management Sciences Topics/Papers by subfields

Research Papers/Topics Social & Management Sciences

Strategic Organisation Development and Project Performance of Not for Profit Organisations’ In Isiolo Sub-County-Kenya

Abstract The study was conducted to establish the influence of strategic organization development strategies on the performance of not for profit organizations projects in Isiolo district. The study was developed from a problems facing sustainability of not for profit organization projects due to inadequate application of strategic methods of running their operations. As a result many projects after completion an handover fail to continue delivering the benefits they were intended to. The fi...

EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL COMMITMENT: EVIDENCE FROM SELECTED BRANCHES OF COMMERCIAL BANK OF ETHIOPIA IN DIREDAWA DISTRICT

Abstract: Employee engagement is used to describe how emotionally invested and devoted individuals are to their jobs and their organizations. The major objective of this study was to evaluate employee engagement and organizational commitment of some selected branches of Commercial Bank of Ethiopia under the Dire Dawa district. This study used both primary data and secondary source of data. The primary data was collected from employees of commercial bank of Ethiopia. Multistage sampling techn...

THE IMACT OF SERVICE QUALITY, SERVICE DELIVERY AND COMPLAINTS HADLING ON TAXPAYERS SATISFACTION IN HARARI REGIONAL STATE'S REVENUE AUTHORITY, ETHIOPIA

Abstract: Tax payers’ satisfaction rises, so do the revenues available to fund public services, on the other hand the tax payers’ dissatisfaction would have a consequential effects on the revenue generation of the public activities. This study was conducted with the aim of identifying the determinants of taxpayers’ satisfaction with tax services in Harari revenue authority. The target population of the study is Harari regional state business owner tax payers which is 13,275 in December...

EFFECT OF CREDIT MANAGEMENT TECHNIQUES AND LENDING PRACTICES ON FINANCIAL PERFORMANCE: THE CASE OF COMMERCIAL BANKS OPERATING IN BAHIR DAR CITY

Abstract: The main objective of the study was to investigate the effect of credit management techniques and lending practices on financial performances of commercial banks operating in Bahir Dar City. To address the research objective, a total of 258 respondents who are working in areas of credit management and lending were purposively selected. This study used mixed research approach and explanatory research designs to establish relationships between credit management technique, lending pra...

FACTORS AFFECTING OPERATIONAL PERFORMANCE OF INTEREST FREE BANKING SERVICES IN ETHIOPIA: THE CASE OF COMERCIAL BANK IN ETHIOPIA

Abstract: The main objective of this study was to examine the factors affecting operational performance of interest free banking services in Ethiopia: the case of commercial bank in Ethiopia, Haramaya branch. The study has employed descriptive research based on survey and the data are of cross sectional type. The study has used both primary and secondary data which are quantitative and qualitative in nature and have been collected through structured and semi structured questionnaire and inte...

THE EFFECT OF QUALITY WORK LIFE ON EMPLOYEES’ PERFORMANCE IN THE BANKING INDUSTRY: THE CASE OF PRIVATE AND PUBLIC OWNED BANKS IN HARAR CITY

Abstract: This thesis investigates the effect of quality of work life on employees’ performance in private and public-owned banks in Ethiopia. Quality of work life has the most dominant effect on employee performance and productivity by sustaining the well-being of workers, which in return maximizes efficiency. The main purpose of this study was to disclose the effect of quality work life on employee performance in the banking industry. The participants of the study were employees of publi...

THE EFFECT OF EMPLOYEE JOB SATISFACTION ON EMPLOYEE JOB PERFORMANCE: IN CASE OF HARAMAYAA UNIVERSITY

Abstract: The main purpose of the study was to analysis the effect of job satisfaction on employee job performance in Haramaya University. Both primary and secondary sources of data were used and the primary data was gathered through questionnaire and interviews. Stratified sampling and random sampling was employed and data was collected from 189 respondents. Descriptive statistics tools such as frequency and percentage were used to analyze the collected data. Correlation and regression anal...

THE EFFECT OF TRAINING ON PERFORMANCE: A CASE STUDY OF ACADEMIC STAFF OF COLLEGE OF HEALTH AND MEDICAL SCIENCE, HARAMAYA

Abstract: The academic staff at Haramaya University College of Health and Medical Science, which is located inside Harari Regional State, is the subject of this study, which investigates the impact of training on performance. The major objective is to determine how training affects the performance of the academic staff at Haramaya University's college of health and medical sciences. The explanatory research methodology employing a survey was utilized in this study to enable the researcher to...

TALENT MANAGEMENT PRACTICES, CHALLENGES, AND PROSPECTS IN PUBLIC UNIVERSITIES IN EASTERN ETHIOPIA

Abstract: The purpose of this study was to explore and describe the talent management practices, challenges, and prospects at public universities in Eastern Ethiopia. The study's design was mixed (exploratory and descriptive). Also, the research approach was mixed (quantitative and qualitative). Data was collected through a survey questionnaires and key informant interviews with active academic staff and Human Resource directors, respectively. According to the results of the descriptive stat...

THE EFFECT OF PERCEIVED PRICE FAIRNESS ON CUSTOMER SATISFACTION: THE CASE OF ADAMA STEEL AND NAIL FACTORY, EAST SHOA OF OROMIA REGION, ETHIOPIA

Abstract: The purpose of the study is to examine the effect of perceived price fairness on customer satisfaction in the case of Adama Steel and Nail Factory. Data for the current study were collected from 400 customers; the unit of analysis of the current study was customers of the case company in Adama City. Descriptive statistics, correlation, and multiple linear regressions were used to analyze data. The study showed that there is a significant Pearson correlation between the variables in...

EFFECTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION DURING COVID-19 PANDEMIC: THE CASE OF BANK OF ABYSSINIA BRANCHES IN HARAR

Abstract: The COVID-19 disaster generated a problematic phenomena for the banking industry since it severely limited employee-customer connections and relationships. The banking industry's major obligations are to comprehend changing client expectations and utilize the most recent information technology systems in order to provide high-quality services and compete more successfully. This study main goal is to investigate how, during the COVID 19 outbreak, service quality affects customer sat...

ANALYSIS OF CUSTOMER SATISFACTION ON ELECTRICITY AVAILABILITY AND USE, THE CASE OF HOSSANA TOWN SOUTH NATION NATIONALITIES AND PEOPLES REGION, ETHIOPIA

Abstract: The main objectives of this study were to examine urban households’ electricity access, to analyze urban households’ intensity of electricity use and evaluate households’ satisfaction level on electricity availability and use in Hossana. Primary data collected from 384 sample households selected through two-level mixed-method sampling techniques. First, two sample kebeles that have densely populated and electric access were selected purposively. Second, sample households were...

HOUSEHOLD ENERGY CONSUMPTION CHOICES IN AWEDAY TOWN, EAST HARARAGHE ZONE, OROMIA, ETHIOPIA

Abstract: Modern fuels are vital for social and economic development. Energy choice in Ethiopia remains relatively low. Absence of clean energy choice for urban community has caused in bottlenecks in the provision of public amenities for which modern energy sources are essential inputs. In order to improve household energy consumption, energy consumption choice is crucial. The main objective of this study is to analyze the household energy consumption choice in Aweday town because of highly ...

FACTORS AFFECTING PARTICIPATION OF FEMALE STAFF MEMBERS IN MANAGERIAL POSITIONS: THE CASE OF THREE SELECTED PUBLIC UNIVERSITIES IN EASTERN ETHIOPIA

Abstract: Females face multi-faceted challenges to participate in management position due to different factors. The purpose of this research is to assess factors which affect female staff members’ participation and to show how to advance their participation in leadership positions. This thesis is based on the fact that there are less female managers than their counterparts in the universities. The objective of this study is to assess the factors that affect participation of female staff me...

FACTORS AFFECTING BUYING DECISION FOR MOBILE PHONE: THE CASE OF WACHEMO UNIVERSITY 2008 GRADUATING CLASS STUDENTS

Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...


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