ABSTRACT Poor service quality has the potential of harming the service provider in the long term, if not instantly. This is because, the relationship between service quality and customer satisfaction is direct. This position is most crucial especially when the goal of a business is to attract and maintain a large customer base for its services. But most often than not, issues of service failure hinder the fulfilment of this organizational goal especially in the hospitality industry. For this...
ABSTRACT This study examines the phenomenon of succession problems in ancient Israel during the transfer of power from David to Solomon. The study is an exegetical study and thus focuses on the text I Kings 1-2. The exegetical method used in the study is the reader-response criticism, specifically the text centred approach. This approach recommends that the reader oscillates within the world of the text and that of the reader. The world of the text is an insight into the historical an...
Abstract The purpose of the study was to examine the contribution of the NGOs towards basic education in Awutu-Effutu- Senya district (AESD) of Central Region Of Ghana. The study employed the descriptive survey design and drew samples from twenty communities of the district which were beneficiaries of the NGOs interventions. Two different set of questionnaires were used for the collection of data, one for the 15 field managers/officers of the NGOs who were into basic education and...
ABSTRACT The study was conducted to examine the challenges associated with mentoring of preservice teachers in selected Senior High Schools in the Kumasi Metropolis of the Ashanti Region. The objectives of the study were to determine the processes involved in mentoring teacher trainees in the study area, ascertain the factors that promote effective mentoring of teacher trainees in the study area and to identify the challenges associated with the mentoring process. Descriptive survey design w...
ABSTRACT This study focuses on the hiatus resolution in Ga, a Kwa language of the Niger-Congo Family spoken in Ghana. It looks at the strategies that are used in resolving hiatus and the contexts where hiatus is permitted. All languages in the world try to resolve this situation by using several strategies to break that cluster and Ga is no exception to that. Most often than not, when hiatus is resolved it has an impact on the syllable. Some of the repair strategies that have been reported ...
ABSTRACT There is evidence that poverty and low educational standards expose staff to exploitation by employers and to some extent high levels of occupational hazards. With insecure employment, particularly in small enterprises, accidents are likely to go undetected. It is against this background that the researcher decided to research into this area. The specific objectives of the study were to establish whether there were policy guidelines relating to prevention of occupational accidents a...
ABSTRACT Attitude as a component of human behavior is the pre-requisite for any action, and plays a dominant role in environmental sanitation. Unsustainable urbanization in Ghana has encouraged the increase in economic activities in various markets in urban settlements resulting in negative behaviors of people towards environmental sanitation in these markets. This study examines the attitudes of traders towards environmental sanitation at the Hohoe main market. It describes the general ...
ABSTRACT Based on the observation that French as a Foreign Language (FFL) learners in Ghana in general and learners from Ahamansu Islamic Senior High School in particular have difficulty in producing certain French vowels, to be specific, the rounded front oral vowels: [y], [ø] and [œ], we believe it is important to conduct a study that will enable us to discover the origin of this problem. To do this, we conduct a comparative study of the phonological system of French, the target language...
ABSTRACT The main aim of this study was to investigate and analyze the effectiveness of recruitment & selection of non professional teaching staff in the Ghana Education Service, keeping in view procedural fairness, transparency, line manager role, human resource competency in the organization. The study would assist and motivate the HRMD to recruit & select the best potential candidate to fill vacancies that exist in the district education office and other offices in GES. It further ass...
ABSTRACT The study sought to investigate the instructional techniques used by Senior High School Social Studies teachers in the West Mamprusi Municipality of the North-East Region of Ghana. A sample of eleven (11) teachers was selected for the study using the purposive sampling technique. As a qualitative study, open-ended (unstructured) interview guide and observational (direct) guide were designed to elicit information from the respondents. The study focused on the teachers’ knowledge of...
ABSTRACT This study examines how the BBC and Al Jazeera Online newspapers framed the xenophobic attacks in South Africa. The study is underpinned by the Framing Theory. Data were gathered from 32 news and feature articles by the BBC and 63 by Al Jazeera Online newspapers. These were thematically analyzed. The findings reveal that the attribution of Responsibility frame is the most dominant. This was followed by the frames of Human Interest, Economic Consequence, Conflict, and Morality in the...
ABSTRACT This is a qualitative case study that analysed common deviations made by the Level 400 students of the Pentecost University College and the Regent University College of Science and Technology in the Greater Accra Region of Ghana. The data used for the analysis comprised students’ written test. From this, a total of 3060 deviations or errors were identified. Three categories of deviations were identified and they include morphological deviations (additions of words, omission, misf...
ABSTRACT The study investigated the methods as well as the challenges of teaching English as a second language in the Bawku Municipality. The objectives of the study were to examine the methods of teaching English Language, to examine the challenges to effective teaching and learning of English language in the Municipality, and to examine measures of improving teaching and learning of English language in the Bawku Municipality. The study adopted the qualitative design, using questionnaire, ...
ABSTRACT This thesis examines the autonomy of think tanks in the context of the neoliberal agenda. Ghana is experiencing the fourth wave of think tank emergence. This period is associated with globalisation, characterized by economic and political reform as solutions to economic crisis of the 1980s. The period has also witnessed the roll back of the state and assumption of state social welfare functions by civil society organizations perceived by the developmental partners as autonomous...
ABSTRACT Female employees in the hotel industry are sometimes unable to compete with their male counterparts on an equal level due to several visible and invisible barriers and challenges such as the demands of marriage and motherhood, gender and sex discrimination, sexual harassment among others. In Ghana very little is known about the problems females face in the hotel industry and how these create challenges ...